Let’s have a detailed comparison of Kaspersky Total Security vs NPAV Net Protector Total Security to find out which one is better. I’m removing Kaspersky from my unit, apps, and web browsers, and replacing it with a competitor’s product that does what I’m paying for, without the attitude.A Quick Comparison Between Kaspersky Total Security and NPAV Net Protector Total Security Others suggested complex scenarios such as “go to (link) and do xyz + (link) and do abc + phone # + XYZ … and they did the same to seller tech support (which I also have to pay for).Īfter seeing how many others are dealing with the same core issues KAS doesn’t t seem too concerned about, it’s clear to me the only way things will improve is if we offer honest feedback and do what’s best for us and our investment Excuses included they were “working on a fix” (that never transpired). None” when a service became dysfunctional and error messages indicated they needed to take action. Kaspersky does not make things easy beginning with install, sends automatic updates without addressing compatibility (causing problems), then when we get stuck, we have to seek them out only to be directed to time-wasting assignments, making us do the problem solving work we pay them to handle.Įxamples of Kaspersky’s replies have included “better to have some security than I’ve spent hours wading through forums and on the phone trying to resolve the same product problems as many other customers that require Kaspersky’s action to fix and they aren’t (which could and should be part of the service we are paying for)…and the majority of my efforts have been met with less than professional replies…(keeping in mind that just because my username is gender specific doesn’t mean I’m an idiot with no experience).Ĭompetitors have been far more efficient and proactive discerning problems, sending updates with fixes and explanations before I knew there was an issue (even with free versions). I’ve served for decades in customer service and am not pleased. I’M JUST 3 MONTHS INTO ‘PREMIUM SERVICE,’ AND IN 2 DECADES COMBINED, HAVE NOT HAD AS MANY PROBLEMS WITH INSTALL, FUNCTIONALITY, AND SUPPORT WITH THE “BIG 3” AND FREEBIE COMPETITOR’S PRODUCTS COMBINED, AS I HAVE WITH THE MOST EXPENSIVE AND ALLEGEDLY COMPREHENSIVE VERSION OF KASPERSKY. I purchased a beautiful new unit in Dec 2015 (sale price over $1k) and chose Kaspersky because it seemed to have broader service options and good feedback/labs.
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